Linda Elengold has more than 20 years of experience in user experience/interaction design, information architecture, software training, and project management. She employs user-centered design methodologies, including user needs analysis, iterative design and prototyping, and usability testing, to successfully translate user needs and goals into effective and intuitive user interfaces. She creates information architecture and navigational models to help users find and manage information and refines designs based on user and customer feedback to ensure that user needs and business goals have been met.

Linda has worked with government, educational institutions, and private industry clients, and most recently spent 12 years leading application design teams for the Social Security Administration’s User Experience Group. She is a member of the User Experience Professionals Association (UXPA) on the national and local levels. Linda has developed and taught courses on all aspects of user-centered design. She holds an M.A. in Human Performance Systems and a Graduate Certificate in Instructional Design from Marymount University School of Business Administration; she earned a B.A. in Journalism from Queens College of the City University of New York.