Introduction to AI, IA Framework: Duane Degler

This video is a brief introduction to AI, considering ways that Information Architecture (IA) – and user experience (UX) generally – can foster human-centered AI, to prompt discussion in the workshop.

 

Conversational AI: Rebecca Evanhoe

Continuing the introduction to the workshop on "IA for AI", Rebecca Evanhoe describes Conversational AI and reflects on the role that IAs should play to make it effective for users.

 

Autonomous Vehicles: Carol Smith

Carol Smith explores AI and Autonomous Vehicles, applying elements of an IA-for-AI framework discussed in the workshop, outlining the scope and topics for the workshop conversation as it relates to this branch of AI.

 

This highly interactive workshop invited participants to collaborate in building upon the IA-for-AI framework that was first presented at IAC 2021. We explored what it means to understand, translate, and describe the types of situations where human-machine interaction occurs, and the way the relationship between the human and machine changes in real-time.

At the start of the workshop, the facilitators provided three framing presentations (videos available on this page) to help encourage participants to think about AI challenges, how it has evolved as a technology, and the contexts in which AI is used.

Participants discussed approaches and IA/design questions that support teams (including UX designers, data scientists, engineers, etc.) in AI system development and ongoing evolution. Models, vocabulary, and design opportunities were brought forward. This workshop covers a wide range of AI application areas such as conversational agents, semi-autonomous and autonomous vehicles, AI-assisted research, and decision support systems.

Participants gained an understanding of the opportunities and responsibilities that IA brings to human-AI relationships; identifying vital approaches for creating a shared, coordinated interaction between a person and a machine in AI environments; and ideas on what needs to be learned from users – and when – throughout the lifecycle of research, design, development and ongoing use.

The facilitators

    • Carol Smith is a Senior Research Scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute (HCII).
    • Duane Degler is a partner in Design for Context, a Washington DC/Baltimore-based usable design consultancy. He specializes in the design of sophisticated interactive applications and search experiences, with an eye to making rich data resources usable and relevant.
    • Rebecca Evanhoe is an author, teacher, and conversation designer. With degrees in chemistry and fiction writing, she’s passionate about how interdisciplinary thinking can combine arts, humanities, sciences, and tech. She teaches conversational UX design as a visiting assistant professor at Pratt Institute, and co-authored Conversation with Things: UX Design for Chat and Voice (Rosenfeld Media, 2021).