Laura Chessman is a user-centered design and strategy professional with experience in both industry and government settings. While leading efforts to assess and improve the usability of systems ranging from complex software for researchers and engineers to informational systems for broad audiences, Laura has also worked within organizations to integrate user-centered design methodologies into software development processes for long term successes in improving system usability.

Laura has led multiple design and usability projects for clients such as the National Cancer Institute and American Red Cross, and has managed the design and usability efforts for multiple complex software products in private industry. Laura has considerable experience designing for and assessing the usability of complex systems used in highly specialized fields such as science and engineering. Laura has served as vice president of the DC Metro Chapter of the Usability Professionals’ Association (formerly UPA, now UXPA). She has a M.S. in Information Science from the University of North Carolina.