In school, we are explicitly taught how to read, write and speak, but we are just assumed to know how to listen effectively with unstructured practice. In our work lives, speaking is considered contributing to the work, but listening is undervalued. Advice on good listening habits is often very high level and general. To be effective at user experience, though, we have to be excellent listeners in a variety of situations.
The good news is that listening is a skill that you can always improve to become more effective at listening in all the ways our work demands. This session will help you:
- Understand what makes or breaks effective listening
- Identify and counter barriers to good listening
- Increase your listening skill using pragmatic exercises
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