Discover how user mental models relate to online search, particularly for more intensive knowledge work or critical information needs. This talk addresses the different types and stages of searching, similarities and differences in user mental models and the effect that may have on what tools and support should be available, and design solutions and patterns that have been employed to support the various search stages and users.


Duane Degler and Scott McDaniel presented a reprise of this talk for IxDC in 2012, with extended content and group activities.